Returns & Refunds

AYANMORÉ PARFUMS — Returns & Refunds

We want every customer to understand their options before ordering. The terms below cover online purchases from ayanmoreperfume.ca and do not limit rights provided by applicable consumer protection laws.

Return period

For eligible change-of-mind returns, please contact us within 14 calendar days of delivery. To start a request, email ayanmoreperfume@gmail.com with your order number, the item you wish to return, and the reason for the request.

Unopened perfume and product condition

Perfumes, extrait de parfum, fragrances, fragrance oils and other scented products are eligible for a change-of-mind return only when unused, unopened, untested, in original packaging, and with all seals intact. Opened, sprayed, used, partially consumed or tampered-with fragrance products cannot be accepted for change-of-mind returns due to hygiene and product-integrity concerns.

Unused accessories in original packaging may be eligible for return within the same window. Items expressly marked “final sale” and gift cards (if offered) are not eligible for voluntary change-of-mind returns. These conditions do not affect rights for damaged, defective, incorrect, misrepresented or undelivered items.

Damaged, defective, leaking or incorrect orders

If your order arrives damaged, defective, leaking, or contains the wrong product, contact us as soon as possible, preferably within 7 days of delivery, with your order number and photos of the product and outer packaging. We will review the issue and provide an appropriate remedy, including a replacement or refund where applicable. This suggested reporting timeframe does not restrict rights or remedies under applicable law.

How to request and ship a return

Email ayanmoreperfume@gmail.com with your order number, reason for return and photos if relevant.
Wait for written approval and return shipping instructions, including the return address.
Securely pack the authorized product with its original packaging, and use a tracked shipping service where possible.

Please do not send an unauthorized return. We will provide the appropriate return address after reviewing the request; it may differ from our business correspondence address.

Shipping charges and fees

For a voluntary change-of-mind return, the customer pays for return shipping. Original shipping charges are generally not refundable. If we sent the wrong item or an item arrived defective or damaged, we will arrange or reimburse reasonable return shipping when appropriate or required by law. No restocking fee applies to eligible returns.

Refunds and processing times

After receiving and inspecting an eligible return, we will confirm whether the refund is approved. We normally issue approved refunds to the original payment method within 5 business days after approval. Your bank or payment provider may need another 5–10 business days to show the credit. If the law requires a different refund deadline, that deadline takes priority. For questions about an approved but delayed refund, email us.

Exchanges and cancellations

Exchanges for another eligible fragrance or size are subject to the same condition requirements and stock availability. For cancellation requests before dispatch, please contact us promptly; we will accommodate them where possible and where required by law. Once an order has shipped, the applicable return terms apply, subject to statutory rights.

Your legal rights

This policy does not exclude, reduce or waive any consumer rights under applicable law, including statutory cancellation rights for certain online purchases and remedies for goods that are defective, misrepresented or not delivered. If an applicable law provides stronger protection than this policy, that law prevails.